ABOUT

Vives Compound, located in Riyadh, Saudi Arabia, is a premium residential community featuring 250 luxury villas, 40 upscale apartments, and 17 shared facilities and services.

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Vives Compound’s mission is to provide residents with an exceptional standard of living while ensuring seamless, efficient operations for a high-quality residential experience.

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OPERATIONAL REALITIES

Operating a high-end residential compound in Riyadh comes with significant

management hurdles:

1. Complex Tenant Management
   Hundreds of residents and multiple facilities required constant coordination and created administrative strain. 

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2. Slow, Manual Maintenance Requests
   Repairs and service calls were logged by hand, delaying response times and introducing errors. 

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3. Delivery & Visitor Approvals 

   Packages, guest entries, and food deliveries often stalled because approvals and notifications were handled through disjointed processes. 

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4. Fragmented Facility Bookings 

   Courts, event spaces, and amenities were booked through separate systems, causing confusion and occasional double-bookings.

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SOLUTION: RAY’S ALL-ON-ONE TENANT MANAGEMENT PLATFORM

1. Unified Dashboard 

   RAY replaced scattered spreadsheets and manual tracking with a single tenant-management platform. Management gained real-time visibility of every resident, facility, and service request, eliminating administrative strain. 

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2. Automated Workflows 

   Residents now submit requests directly through the platform, which automatically routes them to the right maintenance team and tracks progress. 

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3. Digital Access Control 

   Food and package deliveries, guest entries, and taxi access are all approved and logged inside RAY. Automatic notifications keep security and residents in sync, reducing delays and improving safety. 

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4. Centralized Reservations 

   Sports courts, event spaces, and other amenities can be reserved in one place.

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THE IMPACT

By digitizing the entire resident journey, Vives Compound transformed its luxury promise into a seamless reality. With RAY, the community now delivers faster service, happier residents, and smoother operations, all from a single platform. 

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Vives stands as proof that when residential communities embrace digital management, resident satisfaction and operational excellence go hand in hand.

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